Before submitting a warranty claim, please confirm that you have reviewed our Troubleshooting Guide.
This helps us resolve your issue as quickly and efficiently as possible.

Forge TSA Lock Troubleshooting Guide
Solving the ' Switch Won't Move' lssue

Solving the ' Switch Won't Move' lssue

PASSCODE FAO & TROUBLE SHOOTING

PASSCODE FAO & TROUBLE SHOOTING

Brand new but the lock won't open ?

Brand new but the lock won't open ?

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Can't open your lock after setting a code?

Can't open your lock after setting a code?

Details on changing the code

Details on changing the code

The red indicator is up and the shackle moves freely ?

The red indicator is up and the shackle moves freely ?

Can’t solve the issue after watching those videos?

Continue to submit a warranty claim below.**

If the troubleshooting videos did not fix your issue, please click the button below to continue with your warranty submission.

Our team will review your case and get back to you as soon as possible.

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